How to collect and leverage customer feedback to preserve revenues, retain customers, and drive business performance

The goal of HealthCheck™ and CustomerPulse™ is to offer marine service providers turnkey customer feedback solutions. This session will cover three marine service programs designed in cooperation with AMI, ABBRA, and USMSA. The programs capture and benchmark

  • customer loyalty
  • service quality
  • customer service quality
  • and facility quality.

    The presentation is given by Michael Casey from Survey Advantage who developed the programs in cooperation with AMI, ABBRA and USMSA.


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