Showing 1 - 5 of 60 Previous || Next
By implementing a new approach that leveraged both mail and e-mail, NAQP turned around our pricing study 20 to 30 days faster, reduced costs by 33%, and increased participation by 37%.
Steve Johnson
President & CEO
NAQP
President & CEO
NAQP
We use Survey Advantage for our customer satisfactions surveys. We have been very pleased with their services. They are priced appropriately, professional and entrepreneurial. In several instances they have helped us create new products and material for our members, adding value to their membership dues.
Mark Amaral
Executive Director
American Boat Builders and Repairers Association
Executive Director
American Boat Builders and Repairers Association
We received a poor survey alert from Survey Advantage and called the customer within 6 hours of the complaint. He was very impressed by the process as well as our concern, and said that although he was going to pull his business, he would give us another chance. $15k + later he is a solid client!
Larry Byers
President
AlphaGraphics, Aurora IL
President
AlphaGraphics, Aurora IL
If I hadn't surveyed, I would not have known that one of our largest customers was dissatisfied. Once we knew, we were able to respond before the dissatisfaction grew into bigger problems.
Brian Kaufman
Vice President, Owner
Allegra Print & Imaging, Portage
Vice President, Owner
Allegra Print & Imaging, Portage
Several jobs have come in as a result of the survey by simply bringing Data Mail to the forefront of the customer's mind at the right time. I love CustomerPulse. Any MFSA member serious about growth should work with Survey Advantage.
Adam Miller
General Manager
DataMail, Evansville, IN
General Manager
DataMail, Evansville, IN
Showing 1 - 5 of 60 Previous || Next