Advantage Reporting

Advantage reporting dovetails with e-surveying as a market intelligence process, providing critical performance data on your peers, competitors, similar industries, and your own past performance, and allowing you to measure your performance with broader standards.

Reporting benefits are:
  • identifying business strengths and weaknesses
  • prioritizing urgent issues
  • providing performance trending data
  • providing competitor insight
  • enabling data-backed decision making


Examples of Location Benchmarking with Industry Averages:


Place your mouse over the numbers and headers to get a description of what each number means. You can also click on the first columns for a more detailed information on the the measurements. Your title
Location 1 Location 2 Industry Average
Service Satisfaction 89% 97% 94%
Communication 84% 99% 93%
Billing Dept. 80% 100% 93%
Customer Service 86% 100% 94%
Delivery 82% 100% 93%
Sales 78% 100% 94%
Project Management 86% 100% 92%
Courtesy 96% 99% 99%
Billing Dept. 94% 96% 98%
Customer Service 97% 100% 94%
Delivery 94% 100% 92%
Sales 95% 100% 100%
Project Management 97% 100% 100%
Knowledge 91% 99% 92%
Billing Dept. 86% 100% 93%
Customer Service 95% 100% 94%
Delivery 84% 100% 92%
Sales 92% 100% 88%
Project Management 94% 100% 92%
Reliability 87% 95% 93%
Billing Dept. 85% 96% 91%
Customer Service 88% 91% 94%
Delivery 85% 97% 94%
Sales 82% 100% 94%
Project Management 89% 96% 89%
Responsiveness 87% 95% 94%
Billing Dept. 85% 100% 98%
Customer Service 90% 91% 94%
Delivery 82% 90% 93%
Sales 85% 100% 97%
Project Management 91% 96% 92%
Product Quality 92% 91% 94%
Product 1 86% 98% 94%
Product 2 91% 96% 94%
Product 3 85% 97% 94%
Product 4 87% 100% 94%
Product 5 91% 98% 93%
Client Share 74% 47% 65%
Loyalty 90% 91% 90%

Sample Marina PDF Report

(Click image to view full report)
Sample Marina Report

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