Business Services Case Studies

• Fielding uses customer feedback supports ISO 9000 philosophy and quarterly team goals

  Fielding Manufacturing is an ISO 9000 certified manufacturer of miniature zinc parts. Over the past three years surveying has helped them reduce turn-around time on shipments, improve customer loyalty, and keep a pulse on issues before they become big problems. This case study explains how they implemented and continue to use the feedback to tie team goals to continuous improvements.

• Nunnery Orthotic and Prosthetic Technologies Gathers Feedback

  This surveying system is a valuable tool because it allows our patients to voice their opinions easily and anonymously, enabling us to address problems immediately.
  

• Dollar Thrifty Automotive Group Inc. Responds Quickly to Customer Issues

  We have raised revenues 24% year over year, and our complaint ratio dropped by 9% in just a few months.

• Automotive industry supplier reaches out to its clients for guidance in new product development

  While developing a new part, an automotive supplier reaches out to users for guidance on current market functionality needs.