CustomerPulse is priced for one location or multiple locations run as a single entity.
If a second survey is required for project needs outside of scope, additional charges will
apply. Discounts are available for operations with multiple locations with special project
management needs for each location.
Launch frequency varies depending on how soon a business desires to have a survey delivered
to a customer after a transaction. We offer semi-annual, quarterly, daily, and seasonal pulse
program. These details will be determined during the setup stage of the project.
Once the first survey is launched, billing will begin and continue until account is canceled.
Payment will be collected via credit card only, charged on either the 1st or the 15th of the
month for the next month's billing cycle. Program can be canceled anytime. Cancelations will
go into effect immediately upon the beginning of the following billing cycle. Cancelations
placed previous to the end of the current billing period will not be prorated or refunded for
actual time used.
Unless otherwise noted, in order to receive a free launch in conjunction with a promotional code,
the survey launch must take place within 45 days of your initial setup appointment, or 60 days from the
submission of this form, whichever is sooner.
User agrees that Survey Advantage shall not be liable for any losses or damages of any kind to
the User, including, but not limited to, those that may result from service interruptions, delays,
non-deliveries, or mis-deliveries. Response rates stated are guidelines only. Actual rates depend
on email deliverability, customer database, and business relationships. Survey Advantage makes
no guarantee of response rates. Additionally, Survey Advantage makes no warranties regarding its
ability to recover any lost data, lost files, or other information, regardless of how or why
the file was lost.