Easy and affordable customer feedback service for any business

Get Feedback

Regularly gather valuable insight from your active customers, or throughout their entire experience - from prospects, to active customers, to dormant accounts. Discover which customers are loyal and which are not, and take action to convert unhappy customers into loyal customers.

Manage Satisfaction

Track your Net Promoter Score® (NPS) and compare your performance to others. Get immediate alerts if a customer has a bad experience. Be in position to take action to rectify and proactively manage the situation, and avoid negative online reviews that hurt your reputation.

Encourage Reviews

Your best customers can be your best advocates. Online reviews they post on Google, Facebook and other review sites strongly influence others. LoyaltyLoop will automatically encourage your happy and loyal customers to post online reviews, to help promote your business to others.

Increase Sales

Your loyal customers want to do more business with you, are typically your most profitable customers, and more inclined to refer friends and colleagues. LoyaltyLoop will help you discover new business with your existing customers and gather referrals from your happy customers.

Surveys personalized for you
managed by us!

You're busy running your business. Let our experts manage your feedback process.

We Do The Work

We know you're busy running your business, so you can rely on our team to help you every step of the way. We will set up your survey and services to fit your business needs.

Net Promoter Score®

Track your overall customer satisfaction level, monitor the trends over time, and compare your business to others.

Mobile Friendly

From any Internet-connected device, access LoyaltyLoop to view all your data and results in one convenient place. Give access to your staff with unlimited user accounts.


Automatically encourage loyal customers to post online reviews on popular sites like Google and Facebook to help promote your business and improve your online presence. Learn more


With a click of a button, publish testimonials (customer comments from your survey) to your website, Facebook page, and other social media sites. Learn more

Multi-User Dashboard

View and manage your feedback results in your Dashboard, and create additonal user accounts to enable your staff to view the results too.

Email Alerts

Receive email alerts to keep you up-to-date on your customer feedback process. Quickly respond to dissatisfied customers to proactively manage the situation.

Personalized & Branded

Using variable data your customers receive personalized requests for feedback from you (sent from your email address), branded by your company.

Data Integrations

Leverage one of our integrations or standard reports to generate your survey launch data with customer contact details, or leverage our REST API.

Here's how the loop works...

Upload Send Measure Encourage Discover Manage Improve Engage Promote

Reviews vs. Testimonials

Encourage loyal customers to promote you in multiple ways.



To ensure authentic customer reviews, reviews sites like Google and Facebook require the review be posted by your customer. LoyaltyLoop will automatically encourage your customers to post their review on your selected reviews sites. We make it easy for your customer to post their review,and easy for you to build your online business persona to promote your business to others.



When customers take your survey, many will provide comments. And many will give you permission to use their words in your marketing. LoyaltyLoop makes it easy for you to share these positive customer experiences directly on your website or use in your other marketing materials. Publish testimonials in seconds, and keep your website fresh with positive customer stories.

So how does it work? Watch and learn from Bob.

"You guys rock at making this an easy process to implement every month. Thanks - keep it up!"
West Jordan, UT
"Easily implemented process that yielded immediate 5 star reviews!"
Tucson, AZ
"I credit Survey Advantage for a lot of our growth last year. Having current testimonies on our website is sure to grab a prospect when they are looking for a new print vendor."
Buffalo, MN

Pricing and Plans

Monthly plans auto-bill on the 1st of each month, and have no contract - cancel anytime before your next month billing and owe nothing more.

Your first month bill will be pro-rated based on your sign-up date. Pre-pay for 12-months of service and save 10%.

  • basic plan
  • $69 / mo
  • Sign Me Up!
  • $200 one-time setup fee

  • FREE upgrade and migration from CustomerPulse
  • Customer feedback survey
  • Simple 1-question satisfaction survey
  • Get alerts to react to dissatisfied customers
  • Gather customer comments
  • Send surveys as frequently as weekly
  • Survey up to 1,000 contacts per month
  • Unlimited user accounts
  • Add a location at $49/mo plus $50 one-time setup
  • Most Popular
  • promoter plan
  • $99 / mo
  • Sign Me Up!
  • $300 one-time setup fee

  • FREE upgrade and migration from CustomerPulse with Marketing Module
  • All the features of the basic plan, plus...
  • Add survey questions as needed
  • Automatically encourage online reviews
  • Easily publish testimonials to your website
  • Find new business via customer referrals
  • Discover more business with existing customers
  • Launch lead follow-up campaigns
  • Send surveys as frequently as daily
  • Survey up to 5,000 contacts per month
  • Add a location at $69/mo plus $50 one-time setup
  • enterprise plan
  • CALL
  • Please Contact Me
  • Call or email to learn about programs for franchisors and large enterprise corporations

Are you part of a franchise network? Just fill out the Franchisee Signup Form below and we'll call you to get you set up under your special franchise program.

Franchisee Signup Form

Would you like to see LoyaltyLoop in action?

Request Demo

Looking for a one-time market survey? Our custom MarketPulse surveys start at only $1,500. Email us your requirements and we will be happy discuss your project and provide a quote.

Request Quote

Contact Us

Drop us an email or give us a ring. We look forward to helping you out.

SurveyAdvantage, LLC
5700 Post Road, Suite 10
East Greenwich, RI 02818
P: (401) 560-0311
F: (401) 560-0157
E: support@surveyadvantage.com

SurveyAdvantage helps business owners continually identify and grow their base of loyal customers via our award-winning customer feedback service. As a pioneer in online customer surveying, SurveyAdvantage helps owners quantify their customer satisfaction levels and engage loyal customers to become active online promoters for their business. Affordable for any size business, our clients range from small local businesses, franchise organizations, Fortune 500 companies, and trade associations.

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© 2018 SurveyAdvantage, LLC
SurveyAdvantage and LoyaltyLoop are registered trademarks of SurveyAdvantage, LLC. All other marks are the property of their respective owners. All rights reserved.