CustomerPulse™

By refining the survey process to deliver the best results, CustomerPulse™ helps grow your business by preserving revenues, retaining customers, expanding sales with existing accounts, and generating referrals.

Our fully managed services include process design, questionnaire writing, survey administration, data analysis, and report writing – all completed by our professional staff at a fraction of the cost of “do-it-yourself” hosted software.

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Easy-to-Use

Together we choose the the survey delivery method, and we manage the process. With CustomerPulse, there’s no software to install or download. All programs integrate seamlessly with MIS, CRM, and production software to automate the launch of your feedback program. Or we can administer the entire survey process, utilizing batch processes to ease the burden on your IT department.

Flexible Services

We’ve helped hundreds of businesses in fields as diverse as printing, property management, marine services, manufacturing, healthcare, and financial services, and know that no two organizations are alike. That’s why we customize the survey questions, collection process and report formats to best meet your unique needs and objectives.

Survey Advantage serves clients in such fields as graphic communications, business services, education, marine services, manufacturing, healthcare, high tech, franchise, non-profit trade association, and financial services.

Complete design of feedback and lead generation process to drive customer response, retain customers, preserve recurring revenue, and produce leads.
Full management of entire survey process to drive unbiased feedback, forward irate customer alerts, and generate leads.
Advanced solutions include custom reporting for larger or multi-location organizations, special survey requirements, and survey results analysis services.
Frequency of Survey Launches	Monthly	Bi-Monthly	Weekly	Custom

Pricing is for one location or multiple locations run as a single entity. Check with your association or franchise for discounts. One time setup is $200. Launch frequency varies depending on how soon a business wants a survey delivered to a customer after a transaction. We offer daily, quarterly, semi-annual, and seasonal pulse programs. For some software CustomerPulse™ surveys may be launched directly from your in-house software. CustomerPulse supports entry of collected paper surveys. Cancel anytime with 30 days notice. Ask about our MarketPulse™, our strategic planning survey program. Call us if you don’t see a program that matches your needs.

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