Survey Advantage is the leading expert in the design and administration of customer research surveys. With our full-service approach, we manage the entire process, working closely with you to ensure the right question design, delivery methods, and reports to enhance your position in the market.
No matter how complex your data collection and reporting requirements, we utilize the latest survey technology, industry expertise and proven processes to maximize customer feedback – and business results.
The first step in the design of a customer survey is to define your research goals. We listen to your needs then develop a program that will collect the right data, at the right time, in the right way based on your needs, and those of your customers.
Once we collect the data, we can provide it in a variety of formats: as raw data, summary reports, or customized reports. Whatever you choose, our advanced data analysis helps you assess your business through the eyes of your customers, revealing your top strengths, weaknesses, opportunities and threats.
Survey Advantage offers several online data collection methods, including web survey hosting, e-mails with survey links, and integration with other technologies. We provide experienced, unbiased advice on the most effective survey methodology for each project to help you decide what’s best for your organization.
|Quickly and effectively code e-surveys based on customer supplied questions. Create online reporting for easy and effective data retrieval and analysis. Manage complete data collection logistics to drive response rates.|
|Survey goal setting and planning to clarify scope of project, design questions to meet goals, and prioritize data collection requirements.|
|Interpret data and summarize findings. Highlight key findings. Compare scores with similar business models. Review results with management team. Benchmark with industry results if available.|
|Advanced survey design, data collection, reporting, results analysis, onsite presentation and support.|