“You can't correct your problems without getting the bad with the good, and since our customers are given an outlet to voice concerns through LoyaltyLoop, we are now running at a much higher satisfaction rating than ever before. Thank you!”
Workiz
Integration Add-On
LOYALTYLOOP INTEGRATION
Automate your Feedback and Review Process!
LoyaltyLoop is the perfect customer experience (CX) and review platform for all types of service companies and professionals.
Leveraging the LoyaltyLoop-Workiz integration, your customer contacts (i.e., customers to be surveyed) will be sent automatically to your LoyaltyLoop account. There are no reports to run, no manual uploads, no reports to send.
- Set it, and forget it!
- Engage customer soon after their transaction
- Send requests as often as daily
The integration saves you the time, and enables you to send your feedback and review requests soon after the customer experienced your business. Moving the feedback request closer to when the customer experienced your business can increase both the quality and quantity of responses.
How much does it cost?
There is no additional cost to your LoyaltyLoop subscription.
How do I enable my Workiz Integration?
To start, sign in to Workiz in one browser tab, and LoyaltyLoop in another tab. Follow these steps in order.
In Workiz...
- Click the gear icon in upper right
- Click Settings
- Click Developer
On the Workiz Developer page...
- Click the copy icon to copy your Workiz API Token to your clipboard
In LoyaltyLoop...
- Click your Username, Settings, then Integrations, then select Workiz from the drop-down on that page
- Enter api.workiz.com into the Host box
- Paste your Workiz API Token into the Access Token box
- Select the survey you are connecting to your Workiz
- Click Save Changes. You will receive a success pop-up.
You're done!
How does the integration behave?
When an job is marked Closed in Workiz, the contact is ready to be engaged by LoyaltyLoop. LoyaltyLoop will only fetch contacts from Invoice transactions where the job is Closed, ensuring it is appropriate to engage the customer for feedback and reviews.
When the integration is first connected to your Workiz, LoyaltyLoop will fetch the last 30-days of transactions. Every day thereafter, LoyaltyLoop will only fetch the new transactions since the last time it connected to Workiz.
Which Workiz Invoice fields are included in the integration?
- First Name
- Last Name
- Phone
- Company
- Address
- City
- Postal Code
- State
- Created By
- Client ID
- Job Total Price
- Job End DateTime
Can I impose a standard delay when sending my survey?
Yes. To ensure your customer has had the appropriate amount of time to experience your service, you can impose a delay on sending your survey. As stated below, we will set a 3-day delay on the default launch configuration. If you prefer something else, including no delay, please contact our support team at support@loyaltyloop.com, or 888-552-5667 option 3. Here's a blog post explaining imposed launch delays.
How do I change my survey send (launch) frequency?
With the integration enabled, your data flows to LoyaltyLoop as you close jobs. You are now in position to have your surveys sent soon after the customer experiences your business.
By default, and unless you specify otherwise, upon activation of the integration LoyaltyLoop will reconfigure your survey launch configuration as follows:
- Weekly Launch Frequency
- Default Launching Day on Tuesday
- Imposed 3-day delay
If you'd like a different launch configuration, please contact our support team at support@loyaltyloop.com or 888-552-5667 option 3.
Your existing Touch Frequency Filter (TFF) will be maintained. For example, our default TFF is 90-days, meaning customers (based on email address) who have been asked to give you feedback within the prior 90-days (or as per your specific setting), will be removed from your launch. This prevents "over-touching" the same person too often.